Thank you for choosing Benji Bokeh! We aim to provide a seamless shopping experience and ensure that your photography products reach you in a timely and secure manner. Please review our shipping policy below.
1. Shipping Method and Delivery Time
- Cash on Delivery (COD): We only offer Cash on Delivery as the payment method, which means that payment for your order is due at the time of delivery.
- Delivery Time: Our typical delivery time is between 5 to 7 business days depending on your location. Please note that this is an estimated time frame and actual delivery times may vary due to factors such as location, weather, or logistical issues.
2. Shipping Charges
- Free Shipping: We offer free shipping on all orders. There are no additional shipping fees or hidden costs added to your order at checkout.
3. Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email or message with details about your purchase and expected delivery time.
- Processing Time: Orders are typically processed within 1 to 2 business days. After processing, your order will be dispatched for delivery.
4. Delivery Address
- Accurate Information: Please ensure that the delivery address you provide is complete and accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
- Delivery Availability: You must be available to receive the order at the provided address during the delivery window. If you are unavailable, the delivery may be rescheduled, and additional charges may apply.
5. Shipping Restrictions
- Location Limitations: We are unable to process international shipping requests at this time.
- Unavailable Products: If an item becomes unavailable after your order has been placed, we will notify you immediately and arrange for a replacement or provide you with the option of canceling your order.
6. Tracking Your Order
- Order Tracking: As our payment method is Cash on Delivery, we do not provide tracking numbers for orders. However, you will receive updates about your order status via email or phone.
7. Shipping Issues
- Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of receiving your order for a return, replacement, or store credit. Refer to our Return and Refund Policy for further information.
- Missing Items: If you believe that any items are missing from your order, please contact our customer support team immediately so we can investigate the issue.
8. Contact Us
If you have any questions about shipping, order status, or delivery issues, please contact us at: [email protected]