Thank you for shopping with Benji Bokeh! We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order or if there is a problem with the product, please review our Return and Refund Policy below.
1. Return Policy
- Eligibility for Returns: We accept returns only if the product is defective, damaged, or incorrect upon delivery. If the item you receive is faulty or not as described, please contact us within 7 days of receiving your order.
- Return Process: To initiate a return, please contact our customer service team Provide your order number and details about the issue with the product. Our team will guide you through the return process.
- Return Timeframe: Returns must be requested within 7 days of receiving the item. Any requests made after this period will not be accepted.
- Condition of Product: The product must be returned in its original condition, with all packaging intact and no signs of use or damage, other than the issue being reported.
2. Refund Policy
- Cash on Delivery: Since we only accept Cash on Delivery (COD) as a payment method, we do not process refunds in the traditional sense. However, if the product is returned and deemed defective or damaged, we will offer the following alternatives:
- Replacement: We will replace the faulty or damaged product at no additional cost.
3. How to Return an Item
- Contact our customer service team within 7 days of receiving the product to report the issue.
- Provide your order number, a description of the problem, and pictures (if applicable).
- If the return is approved, we will arrange for the pickup of the damaged or defective product, or you may be instructed to send it back to us.
- Once we receive and inspect the product, we will process the replacement or store credit.
4. Non-Returnable Items
- Products that have been used or damaged by the customer will not be eligible for return or replacement.
- Products that are not defective or damaged upon delivery will not be eligible for return.
5. Exchange Policy
- We do not offer exchanges. If you wish to change the product, please initiate a return and then place a new order for the desired item.
6. Shipping Costs for Returns
- If the product is damaged, defective, or incorrect, we will cover the return shipping cost.
- If the product is being returned for any other reason (e.g., change of mind), the customer will be responsible for the return shipping fees.
7. Contact Us
For any questions or issues related to returns, refunds, or exchanges, please contact us at: [email protected]